Welcome to our FAQs!

We are pleased that you have stopped by. Here we answer the most frequently asked questions about orders, shipping, payment and returns to make shopping with us as pleasant as possible for you. If you have any further questions, our customer service team will be happy to help you!

1. How can I place an order?

Ordering from us is very easy:

  1. Select your desired product and add it to your shopping cart.
  2. Proceed to checkout, enter your shipping and payment information and complete the order.
  3. You will then receive an order confirmation by email.

2. Can I change or cancel my order?

Yes, changes or cancellations can be made as long as the order has not yet been shipped. Please contact our customer service as soon as possible:

3. How long does shipping take?

Delivery time depends on the shipping method and your location:

  • Standard shipping: [e.g. 4-7 business days]
  • Express shipping: [e.g. 1-2 working days]
  • International shipping: [e.g. 7-14 business days]

Once your order has been shipped, you will receive an email with a tracking number so you can check the status of your delivery at any time.

4. How can I return my order?

If you are not satisfied with your order, you can return it within 14 days of receipt.

  • Contact us at [info@raffine-shop.com] and let us know the reason for the return.
  • Pack the goods securely and send them to our return address: [Return address on request at: info@raffine-shop.com].
  • After receipt and inspection of the goods, we will refund the purchase amount to the original payment method used.

5. What payment methods do you offer?

We accept the following payment methods:

  • credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Sofortüberweisung (Klarna)
  • Apple Pay / Google Pay

All payments are processed securely via SSL encrypted connections.

6. I have not received an order confirmation. What should I do?

Please check your spam folder first. If you cannot find the confirmation there, contact us at [ support@raffine-shop.com ] so that we can assist you further.

7. How do I contact customer service?

Our customer service is available to you at any time:

Do you have any further questions?
If your question has not been answered here, please do not hesitate to contact us – we will be happy to help you!